UX Consultancy
We put the flow into workflow
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Ever wondered why work feels like work?
How we work is changing faster
than ever before.
Dedicated people in HR and employee experience work hard to increase productivity and engagement, but...
Progress is often slowed or stalled by:
Disconnected systems.
Siloed data.
Poor (or non-existent) workflows.
Confusing interfaces.
Legacy tools that feel out of date.
While we enjoy modern digital experiences at home, poor work systems can frustrate our people and impact our ability to drive key business goals.
In contrast, companies that invest in their Employee Digital Experience (DEX) increase productivity, reduce training time, and boost profits.
Organisations with top-quartile employee experience achieve 25% higher productivity.
McKinsey
When our clients struggle with these problems...
"Our teams are frustrated by aging systems."
We layer modern UX over legacy tech to free up time for meaningful work.
“Investment underperforms in terms of ROI.”
We design experiences that drive adoption and reduce shadow systems.
“Onboarding is often inconsistent and clunky.”
We streamline processes to deliver the right training at the right time.
"It can be hard to understand what people want."
We measure what matters to boost understanding and retention.
"Our people feel disconnected from our culture."
We create platforms that boost learning and engagement.
"Employees feel unappreciated by the business."
We connect your people to flexible reward and recognition systems.
"We are uncertain how to incorporate and leverage AI."
We integrate AI safely and securely to support real-world use cases.
“We are always
reacting but rarely leading.”
We help you focus on the tools that will deliver genuine ROI.
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We build on what you have to avoid unnecessary cost
We improve productivity without ripping up what works. That allows us to:
Create rich user experiences that reduce employee frustration.
Reduce busywork to lower cost to serve.
Prove our value so you can show the ROI of our work.
Leverage existing systems and keep costs low.
We build deep relationships with our clients so we solve real problems.
We are experts in Accelerated Digital Delivery—quickly driving long-term business value for our clients without the need for constant (and expensive) re-platforming.
Organisations with top-quartile employee experience reduce training and onboarding time by up to 50%.
Forrester
The ROI of Digital Employee Experience
Investing in DEX allows your employees to focus on high-value work. Companies with top-quartile employee experience:
Increase productivity by up to 25% (McKinsey).
Reduce training and onboarding time by up to 50% (Forrester).
Double their customer satisfaction scores (MIT Sloan).
Reduce support ticket volume by 30 - 60% (Gartner).
Investing in employee experience creates a measurable advantage in an increasingly competitive world.
"I had the pleasure of working with Matt and his team on the refresh of our intranet. This was a large and complex project and it was made much easier due to the positive energy of the team, not to mention their expert knowledge and flexibility when things inevitably change.
I see UX Consultancy as an extension of our team..."
Emma Caiafa
Communication Strategist
Three Mobile
Our clients include...
Three (Telecoms)
We created a Digital Experience (DEX) platform that improved communication, drove engagement, and boosted recognition and reward.
Travelodge (Hospitality)
We modernised the digital employee toolset with AI-driven workflows that automate repetitive tasks, surface key actions, and deliver more with the same headcount.
Accenture/Cirrus (Training)
We created a senior leadership learning platform that helped executives adopt the behaviours they needed to lead their teams with confidence.
And others across numerous verticals, including...
Meet our Core Team
We are a close-knit team of consultants, designers, writers and technologists, that offers:
Decades of experience in service design and transformation.
Deep insight into the challenges of HR and complex internal systems.
A commitment to making digital deliver for businesses (and people).
We build close relationships with our clients to ensure that we solve real problems, not just surface symptoms.
Organisations with top-quartile employee experience reduce support ticket volume by 30-60%.
Gartner
Matt Goddard
Managing Director
Dan Maxwell
Head of UX & Design
Marcus Woodbridge
Head of Product
Josh Browning
Head of Engineering
Nick Warren
Content Strategy
Al Stevens
Senior UX Designer
Natallia Patemkina
UX Designer
Awais Muzaffar
Senior Engineer
Adam Auckland
Senior Engineer
How can we help?
If you are struggling with legacy systems, it’s likely that we’ve solved a similar problem for another client. We are:
Fast: Experience means we hit the ground running.
Design-led: So your tools feel intuitive, not outdated.
Engaged: We solve real problems, not just symptoms.
Low-cost: Because we build on what you have.
Reach out to Matt for a friendly chat and we’ll give you a practical roadmap (with no-obligation to work with us).
Matt Goddard
Mob: +44 79 2042 7968
Email: matt@uxconsultancy.com
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