News & Insight

Companies that give their customers what they want tend to grow. Those that don’t… don’t.

In our latest article, I explore why #Customer #Discovery is the key to digital success. Instead of blindly building what a client requests, discovery helps uncover who your #users really are, what their pain points are, and what they actually need.

I’ve mentioned Kanban Board optimisation a number of times in our recent videos, so I’ve put together a quick video to demonstrate what I mean. Sometimes simple changes can make a big difference.

In The Shawshank Redemption, Andy Dufresne teaches us that we have to be prepared to get down in the… mud… if we want to come out clean.

That’s how I feel about Discovery—the dirty word of digital development.

I rarely fight as hard for anything as I fight for robust discovery at the start of a project—because it’s here that we learn the most critical thing about our client and their project:

What it is they need.

If your team is constantly fighting interruptions and struggling to deliver, this one’s for you.

In our latest article, I break down how batching communication, setting clear focus time, and making deep work the default transformed our team’s productivity—and how you can apply it to yours.

In this article, I want to ram home the importance of ownership and responsibility for highly-performing development teams. 

We’ve talked about trust as the foundation of accelerated digital delivery, but trust is a byproduct of a consistent, team-wide pattern: Doing what we say we’ll do.

Clarity is a critical principle in accelerated digital delivery. If you’ve worked in or with an outstanding team, you’ll know that that can always answer three key questions:

• What needs to be done next?

• How should it be done?

• Who is responsible for doing it?

Digital projects often stall because potential problems are hidden from view. Our latest article shows how visibility at every level creates trust, collaboration, and smoother project delivery.

We dig into the value of Accelerators in digital delivery, why the road to “development hell” is paved with shiny things… and why we never (ever) experiment on customer code.

Learn the foundational principles that guide digital development at UX consultancy: Trust, Clarity, Visibility, and Consistency.