Case Studies

AI and UX case studies

We measure success in hours saved, problems solved, and customers delighted. Here's proof it works.

Three UK

Telecommunications

Designed and built a suite of internal tools to streamline communications and boost employee engagement across Three UK's retail network. We led UX research, design, and full stack development, delivering native mobile apps and web platforms used daily by thousands of retail staff nationwide.

iOS & Android retail app used daily for communications, compliance, and training

Internal intranet system for company wide collaboration

3Celebrates recognition platform driving employee rewards and engagement

Travelodge

Hospitality

Partnered with Travelodge's HR and training teams to map technical capabilities, prioritise internal roadmaps, and improve quality of life for head office and hotel operations staff. We conducted employee research, audited existing systems, and delivered workflow automations that reduced manual effort across key business processes.

Mapped internal tools, API structures, and data flows across the organisation

Employee research strategy turning real feedback into prioritised actions

Workflow automations for document transcription and SOPs via Google Workspace

Strata learning platform screens showing dashboard, progress tracking, digital leadership modules, and insights

Accenture / Cirrus

Enterprise Software

Led delivery for Strata, a cross platform app (iOS, Android, web) supporting Accenture's executive leadership programs. We provided UX research, design, front end, and mobile development capability, building the client side in React Native and React while maintaining and extending the VueJS CMS. We also advised their backend team on Azure architecture and best practices.

UX research and design across the full platform

Cross platform front end in React Native and React with VueJS CMS

Guided journeys, learning content, journaling, challenge bank, and social wall

Featured Project

Smart Workflow Automation

See how we approach AI powered automation with our end to end framework.

Travelodge

Hospitality

Travelodge's training and compliance platforms weren't delivering for the people who depended on them. Frontline hotel staff and head office teams had limited ways to feed back what was working and what wasn't, and there was no clear path from feedback to action.

What We Delivered

We designed and ran user surveys across frontline and head office staff, then analysed the results to surface the real barriers to effective training. From that research we built a prioritised roadmap and actionable insights, giving Travelodge a clear plan to deliver changes that directly improve team experience, efficiency, and sentiment towards the training platforms.

We also highlighted how the team could use smart workflows to generate training content at scale. For example, uploading a video that is automatically transcribed, then turned into SOPs and summarised reference documents, ensuring accessible and inclusive materials are always available for staff.

User surveys designed and analysed across frontline and head office staff

Prioritised roadmap turning research into delivery ready actions

Actionable insights to improve team experience and platform sentiment

Our 4 Phase Approach

Listen & Research

User surveys and interviews to understand what's really happening on the ground.

Analyse & Prioritise

Turn raw feedback into actionable insights and a prioritised roadmap.

Design Smart Workflows

Identify where automation can accelerate content creation, compliance, and reporting.

Deliver & Iterate

Ship improvements in sprints. Measure impact against the insights that started it all.

Featured Case Study

Account Media

Enabling smarter publishing & lead gen workflows

B2B Publishing & Lead Generation

The Challenge

Account Media partners with B2B publishers and lead generation providers to deliver on client demand goals. In their world, every click and every second counts. They needed bespoke tooling that matched the speed and precision of their delivery teams.